Policies and Information

Prior to Your First Visit

Please complete all of the intake forms prior to your first visit. Your intake package is thorough and may take some time to fill out. Give yourself about 30 minutes to fill out the paperwork.

Click the links below to download and print your intake forms

in-office-patient-intake-form
online-intake-form
disclaimer and consent

Your First Visit

Please allow up to 90 minutes for the first consultation.

Your Second Visit

Please allow up to 30 minutes for follow-up consultations.

Online or Phone

Online or phone consultations are available.  It is necessary to maintain a working relationship with your local physician as your doctor or physician.  Only education will occur during the consultation visits.

Payment

Payment is expected in full at time of service.  Since Illinois does not have a scope of practice for naturopathic doctors, we cannot accept insurance as a form of payment.  All Sales Final.

Return Policy

All sales are final.  We accept returns for refund or exchange for items damaged in transit only.  To be eligible for a refund or exchange, you must first email us within 5 days of receiving the item at Ryan@moveforwardnaturalhealth.com to alert us of the damage, then return the damaged item to us.  Upon receipt of the damaged item, we will ship out a replacement, if available.  If a replacement is not available we will refund the full purchase price of your item.  To complete your return, we require a receipt or proof of purchase.

Cancellation Policy

Move Forward Natural Health requires at least 24 hours notice of cancellation in advance of the scheduled appointment time.  Missed appointments without notification will be charged the full visit fee.  Cancellations with less than 24 hours notice will be billed 50% of the visit fee.

Late Arrival Policy

Move Forward Natural Health aims to make your visit a pleasurable one.  In our efforts to make your visit more comfortable and to minimize your wait time, our office has implemented a late arrival policy. If a patient is more than 15 minutes late for an appointment, the appointment may need to be rescheduled.  This is to ensure that the patients who arrive on time do not wait longer than necessary to see the provider.  You may be given the option to wait for another appointment time on the same day if one is available.  We will try to accommodate late-comers as best as possible.  Please arrive 30 minutes early if you need to complete intake forms for your first visit.

Privacy Policy

This privacy policy sets out how “Move Forward Natural Health” uses and protects any information that you give “Move Forward Natural Health” when you use this website.  “Move Forward Natural Health” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  “Move Forward Natural Health” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from December 1, 2016.

Please click here for our full privacy policy: Move Forward Natural Health Privacy Policy

Disclaimer

Dr. Ryan Kneessi does not provide a diagnosis or treatment of physical or mental ailments or conditions including, but not limited to, deformities, diseases, disorders, or injuries of human beings.  Dr. Ryan Kneessi does not suggest, recommend or prescribe any form of treatment for the palliation, relief or cure of any physical or mental ailment or condition of any person.  Dr. Ryan Kneessi only shares his knowledge of natural health.  All information or supplementation purchased from Dr. Ryan Kneessi must be discussed with your doctor or physician before implementing.  

The Federal Food, Drug, and Cosmetic Act gives authority to the FDA to regulate commerce of drugs and supplements.  According to this act, only drugs can claim to cure, prevent, mitigate, or treat a disease.  Nothing else can make this claim.  Any food or supplement purchased from Move Forward Natural Health does not cure, prevent, mitigate, or treat a disease.